Academy Policy Terms & Conditions of Enrolment

1. Purpose
This policy explains the terms and conditions that apply when enrolling onto a course with the Academy. It outlines the responsibilities of both the learner and the Academy and should be read before accessing any training.

2. Course Fees
Course fees, deposits and payment plans will be confirmed before enrolment. Any outstanding balances must be paid in accordance with the agreed payment schedule. Additional charges, such as reassessments or replacement certificates, will always be communicated in advance.

3. Cancellations & Refunds
Cancellation requests must be made in writing. Deposits are normally non-refundable unless otherwise stated. Where access has been given to digital learning materials, refunds may not be available. Transfers to alternative training dates are subject to availability and the Academy's discretion.

4. Attendance Requirements
Learners are expected to attend all scheduled training sessions, assessments and examinations. Where theory learning is delivered online, this should be completed before attending practical training. Persistent lateness or non-attendance may delay progression or require a course to be rescheduled.

5. Certification Requirements
Certificates will only be issued once all qualification requirements have been successfully completed. Depending on the course, this may include:
Completion of online learning
Theory examinations
Practical assessments
Portfolio evidence
Internal and external quality assurance

6. Learner Responsibilities
As a learner, you agree to:
Complete your own work honestly.
Follow all Academy policies and procedures.
Behave professionally and respectfully.
Follow health, safety and infection prevention procedures.
Maintain confidentiality where required.
Keep your contact details up to date.
Attend all booked sessions punctually.

7. Academy Responsibilities
The Academy will:
Deliver training to a professional standard.
Provide appropriate learning materials and tutor support.
Assess learners fairly and consistently.
Maintain learner records securely.
Promote equality, diversity and inclusion.
Handle complaints and appeals in accordance with Academy procedures.

8. Acceptance
By registering for this course, you confirm that you have read, understood and agree to comply with these Terms & Conditions of Enrolment throughout your qualification.
I have read and agree to the Terms & Conditions of Enrolment.