PRIVACY POLICY

PRIVACY POLICY

Effective Date: 22 July 2026

Welcome to The Duo Method ("we", "our", or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled securely and transparently.

This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use The Duo Method website, mobile application and related educational services.

By using our website or app, you agree to the collection and use of information in accordance with this Privacy Policy.

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1. Information We Collect

We may collect the following information:

Personal Information

• Name
• Email address
• Telephone number (where provided)
• Date of birth (where required)
• Account login credentials

Learning Information

When using our educational platform, we may collect:

• Course enrolments
• Learning progress
• Quiz and assessment results
• Certificates earned
• Submitted coursework or assignments
• Saved notes and bookmarks

Device Information

We may automatically collect:

• Device model
• Operating system
• IP address
• Browser type
• App version
• Device identifiers
• Crash reports
• Usage analytics

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2. How We Use Your Information

We use your information to:

• Create and manage your account
• Deliver educational content
• Track learning progress
• Provide assessments and certificates
• Respond to customer support enquiries
• Improve our website and app
• Maintain platform security
• Send important service updates
• Comply with legal obligations

Where you have given consent, we may also send educational updates, newsletters and promotional communications.

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3. Legal Basis for Processing

We process your information under one or more of the following lawful bases:

• Performance of a contract
• Legitimate interests
• Legal obligation
• User consent

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4. Payments

If you purchase courses or subscriptions, payments are processed securely through trusted third-party payment providers.

We do not store your full payment card details.

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5. Sharing Your Information

We never sell your personal information.

We may share information with trusted providers who help us operate our services, including website hosting, app hosting, payment processing, email communications, analytics and customer support.

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6. Data Security

We use appropriate technical and organisational measures to protect your information against unauthorised access, loss, misuse or disclosure.

However, no internet transmission can ever be guaranteed to be completely secure.

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7. Data Retention

We retain your information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce our agreements.

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8. Your Rights

You may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent where applicable

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9. Cookies

Our website may use cookies to improve functionality, remember your preferences and analyse website performance.

You can manage cookies through your browser settings.

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10. Children's Privacy

The Duo Method is intended for learners and professionals. Where required by law, users under the applicable minimum age should use the platform with the consent of a parent, guardian or authorised educational provider.

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11. Third-Party Services

Our website and app may include links to or integrations with third-party services. We are not responsible for their privacy practices.

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12. International Data Transfers

Where personal information is transferred internationally, appropriate safeguards will be implemented in accordance with applicable data protection laws.

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13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised effective date.

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14. Contact Us

The Duo Method

Email: info@theduomethod.com

Website: https://www.duomethod.com

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By using The Duo Method website or mobile application, you acknowledge that you have read and understood this Privacy Policy.